Refund policy

You have 30 days after receiving your order to request a return.

Conditions

• The item must be new, unworn, unwashed and still have its tags.
• Earrings and final-sale items cannot be returned unless they are defective.

How to make a return

1. Email us at shgestionqc@gmail.com with your order number and the item you want to return.
2. We’ll send you the instructions and our return address in Quebec: no need to ship anything overseas. Please don’t send any parcel before receiving our instructions.
3. Return shipping is at your expense, unless the item is defective, damaged or doesn’t match your order. For orders delivered outside Canada, check the cost of international shipping to Canada before making your request.

Refunds

Refunds are issued to the original payment method within 10 days of receiving and inspecting the returned item. In Canada, since the original shipping is free, nothing is deducted. For international orders, shipping fees paid as well as customs duties and import taxes are non-refundable, unless the item is defective or incorrect.

Defective or incorrect item

Send us a photo within 14 days of receiving it: we’ll sort it out quickly (replacement or refund), usually without you having to return the item.